General & Shipping Information


Nursery Retail Hours:

Office: Tuesday through Friday, 8 a.m. to 4 p.m.

Nursery: Tuesday through Friday, 8.a.m. to 4 p.m.
Saturday and Sunday: 9 a.m. to 4 p.m.

We are closed all day Monday.

Payments Accepted:
We accept MasterCard, Visa, check or money orders.  Credit cards will be charged at time of shipment.

Lectures to Garden Clubs, Horticultural Societies & Group Visits:
Susan Austin, owner of the nursery, is available to give slide lectures on all aspects of clematis culture to garden clubs and horticultural societies.  Please inquire at the nursery for details.

Gift Certificates:
You may order plants for holidays and celebrations.  We will be happy to send a clematis card announcing your gift. 

Hardiness:
All plants listed are hardy to USDA Zone 5 (at least) unless specified otherwise.

COPYRIGHT: ©
All content included on this site, such as text, graphics, logos, button icons, images, are the property of Completely Clematis or its content suppliers and protected by United States and international copyright laws. All content on this site is the exclusive property of Completely Clematis and protected by U.S. and international copyright laws.

ORDERING:
You may order by mail, e-mail, fax, phone, or directly through the website. There is no minimum order. Orders are processed in the sequence received, and all items are subject to prior sale. This is a secure site and all checkout information is encrypted, we share the certificate, if you do not feel comfortable ordering on the site you may print out the order form and fax or phone in the information. Quantities of many items are limited so order early to avoid disappointment.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL), which encrypts information you input. Of course if you do not feel comfortable ordering on the site you may process a phone/fax order.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.


SUBSTITUTIONS:
We DO NOT substitute unless specifically authorized. However as some items are limited in quantity we urge you to list alternate selections. Please indicate if substituting size is acceptable if your first choice is not available.


TERMS OF SALE:
Payment with order, please. We accept personal checks, money orders, MasterCard or Visa. MA residents please add 5% sales tax. Checks will be cashed upon receipt. Credit cards will be billed a few days prior to shipment.


SHIPPING:
Plants are shipped by U.S. Priority Mail, however if you prefer another carrier that can be arranged at an additional charge. Plants are shipped in pots whenever possible. Our minimum shipping charge is $7.95 per order, or 20%, whichever is greater. Exceptionally large orders or larger plants may incur an additional shipping charge. If you wish a specific ship date, please let us know and we will do our utmost to comply. If you have special instructions for delivery, please let us know and we will mark the package accordingly. We cannot be responsible for misdirected and undeliverable shipments. We are confident that our interest and care in processing your order combined with your integrity and understanding will result in minimal returns and claims. Insurance is available at an additional fee (see order form). Our spring shipping season starts at the end of March, weather permitting, and continues as long as it isn’t too hot or too cold, usually through the end of June. Our fall shipping season starts September 15. Please note that 2 yr. plants are not available in the fall.

We do not ship to California or Canada.


ONCE YOUR SHIPMENT ARRIVES:
We always select the best plants available for your order, and pack them with great care, and guarantee that they will arrive in good condition. At this point they become your property and we cannot guarantee their future productivity, as plants are perishable and they are not in our care. Following our planting and cultural instructions will greatly enhance your success with clematis. If a problem develops, please let us know so that we can help. They are a LOT tougher than you think and problems can usually be diagnosed and remedied easily. If something happens during shipping, please call us immediately and we will do our best to ease your trauma. Damaged and insured shipments will be replaced, but we do require that the order be sent back. Please do not refuse or return any shipment without notifying us by phone first. All returns/damaged shipments must be reported within 48 hours of receipt.


OTHER IMPORTANT INFORMATION:
Please note that some plants haven’t been hardened off yet when they are shipped in early spring, and we therefore strongly recommend that they not be planted out directly but rather be given an extra dose of TLC as outlined in our planting instructions which accompany your order. In general, we do not consider that they are mature enough to plant out directly—their root systems are just not big enough to cope with the hurly-burly of border life, in particular with early cold and wet ground, not to mention the miscellaneous creatures seeking a Tasty Treat. They will do much better if you pot them up and grow them on
for a few months and then plant them out when the ground is warmer and their root systems are more established. If you have ordered older (3 & 4 yr.) plants, those which have wintered over outside here in The Frozen North may be shipped dormant or semi-dormant, so please do not be alarmed at their leafless and unprepossessing state! We always make sure there are live buds prior to shipment. These plants are ready to be planted out in the garden.

PRICES:
3 yr. $ 22.00
4 yr. $ 30.00

Special pricing applies to patented varieties and certain others, and is so stated in the catalogue. Prices are subject to change without notice.

Placing an order with Completely Clematis implies acceptance to our terms and conditions which are outlined here.

POT SIZE AND PLANT AGE:
Our plants are under-potted, that is we use the smallest possible container for each age and variety in order to save space here at the nursery. It also helps save on shipping costs and space in the nursery, as well as to encourage healthy growth we under-pot our plants. Your order may contain plants of the same age in sleeves and in pots—this was done to accommodate the different growth rates of different varieties.

Please bear in mind that our growing season here in the Northeast is abbreviated, with the result that our plants may not achieve the size in the same length of time that they would in a warmer climate, nor do we pork them up with fertilizer to get a lot of top growth that can’t be sustained by the roots. Also, some varieties are slower starting than others, and some are just more vigorous in general, so plants which are the same age may not necessarily exhibit the same growth.

   
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